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The UNIR transport network was the most contested on the complaints portal, with 313 complaints in the public passenger transport subcategory.
The UNIR urban transport network, which covers 17 municipalities in the Porto metropolitan area, is constantly monitored.by Complaint portalUNIR leads the subcategory complaint ranking. public passenger transportin total 313 complaints.
From November 22nd to February 22nd, UNIR was responsible for the following: 53.4% of the total amount generatedrevealed by Portal da Queixa.
The main reasons for passenger complaints are: delay At the scheduled bus time, 69% of complaints.In addition lack of buses The second most commonly reported career reason was: 16.6% of complaints.There was also a report that change jobs without notice (6.2%) and Inappropriate behavior of drivers (4.2%).
It is important to remember that criticism of UNIR began before the bus service began. The first complaint occurred on November 22 when consumers were able to access information about routes and timetables and immediately reported the removal of routes.
The bus schedule also caused a lot of frustration, especially at the end of the day. 6pm and 7pm.
According to an analysis carried out by Portal da Queixa, UNIR said: poor performance indicators. ○ satisfaction index Consumers only evaluate 6.1 points out of 100brand reputation is taken into account not satisfied. The response rate is 2.9% and solution speed 2.6%.
In summary, UNIR faces significant challenges in improving the quality of services provided to passengers and ensuring a more satisfying experience. Passengers expect the company to take concrete steps to resolve these issues and improve public transport standards in the Porto metropolitan area.
